1. Returns and Refunds

  • We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us within 7 days of receiving your products to arrange for a return or exchange. Products must be returned in their original packaging and condition, and the cost of return shipping will be your responsibility.

  • Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges, within 7 days of receiving the returned products. We may refuse refunds or returns if convincing reasoning and evidence is not found.

2. Intellectual Property

  • All content, including text, images, logos, and product designs, on our website is the property of Naturalize By Dr. Bilquis and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

3. Privacy Policy

  • This Privacy Policy describes how Naturalize By Dr. Bilquis ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website and purchase our natural skincare products.

4. Information We Collect

  • Personal Information: When you place an order on our website, we may collect personal information such as your name, email address, shipping address, and payment details.

  • Usage Information: We may collect non-personal information about your interactions with our website, including the pages you visit, the products you view, and your browsing preferences.

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns on our website.

5. How We Use Your Information

  • We may use the information we collect from you for the following purposes:

  • To process and fulfill your orders and provide customer support.

  • To communicate with you about your orders, promotions, and other relevant information.

  • To improve our website, products, and services based on your feedback and usage patterns.

  • To personalize your browsing experience and provide targeted advertisements and content.

  • To protect against fraud and unauthorized transactions.

6. Information Sharing

  • We may share your personal information with trusted third parties who assist us in operating our website, delivering orders, and providing customer support. We will not sell, rent, or lease your personal information to third parties for their marketing purposes.

7. Your Choices

  • You have the right to access, correct, or delete your personal information stored on our website. You may also opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

8. Changes to This Privacy Policy

  • We may update or modify this Privacy Policy from time to time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our website after changes to this Privacy Policy have been posted, you agree to be bound by the revised terms.

9. Contact Us

  • If you have any questions or concerns about this Privacy Policy, please contact us at 0307-7796667.

  • This Privacy Policy was last updated on 21-03-2024.